Motor Assistance

AXA Assistance

C M

Y K

PMS 185

PMS 287

PMS 1017

PMS 1019

CUTTER

COLOUR

JOB LOCATION:

PRINERGY 3

Non-printing

Colours

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Car Checklist

IMPORTANT

We have prepared a checklist for you

to complete which can act as a useful

reminder for today’s motorist

Car make and model _____________________

Type of fuel _____________________________

Registration number ______________________

Driving licence number ____________________

Insurance expiry date _____________________

Policy number ___________________________

Type of cover ____________________________

Insurance Broker’s

telephone number _______________________

MOT due _______________________________

Service due _____________________________

Tax due ________________________________

Doctor’s name and

telephone number _______________________

Passport Number ________________________

Please note that the Assistance Services for

Accident Recovery and Breakdown apply

only to private type cars and small

commercial vehicles (under 3.5 tonnes

gross vehicle weight).

Please refer to Accident Recovery &

Breakdown sections of this booklet.

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AXA Assistance

AXA Assistance offers you a wide range of

services that will help you obtain the

maximum beneﬁts from your insurance

cover.

Please spare a few moments to read this

leaﬂet which provides a summary of the

services available to you – FREE OF CHARGE.

These beneﬁts are exclusive to AXA Insurance

Policyholders – please take advantage of them.

All services operate 24 hours a day,

365 days a year and there is no restriction

on the number of times you may use your AXA

Assistance card while your policy is

in force.

To obtain help and guidance, simply telephone

the number on the front of your AXA

Assistance card and state your name and

policy number. Please refer to your

policy for full details.

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Direct Windscreen Billing

IMPORTANT

Please produce your Certiﬁcate of

Insurance to take advantage of this

service.

For your convenience – In the event of car

window or windscreen breakage!

There is no limit on the repair or

replacement cost of your windscreen

if you use one of our authorised

repairers by contacting the number

shown on your card or the number

shown below.

A £100 limit will apply however if

you choose to use a repairer not

authorised by AXA Insurance.

n Wherever you are in the country,

telephone 0800 269661 at any time

of the day. We will connect you with an

authorised repairer who will help you

n As an added bonus, you will be offered a

Free Anti Theft Etching Service on the glass

replaced in your vehicle

n Policyholders with Comprehensive Cover

need only pay their policy windscreen

excess towards the replacement cost of

broken glass. (The amount is shown on

the AXA Assistance Card located on the

last page of this booklet) WE PAY THE

BALANCE DIRECT TO THE REPAIRER

n Non-Comprehensive policyholders can

still take advantage of these arrangements

by obtaining substantial discounts on the

cost of replacement.

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UK Accident Recovery

IMPORTANT NOTE FOR THIRD

PARTY ONLY AND THIRD PARTY FIRE

AND THEFT POLICYHOLDERS

If your vehicle is immobilised as the result of

an accident anywhere in the UK during the

period of your Motor Policy, we will arrange

and pay for:

n Transport of your vehicle and passengers

to your home or intended immediate

destination within the UK.

n To an Approved Repairer

n To a garage chosen by you

AND/OR

n The hire of a suitable and equivalent

vehicle for up to 24 hours, subject to

availability and any restrictions imposed

by the hire car company.

While this service has been provided for all

our policyholders, we would ask you to

bear in mind that you will be responsible

for the repairs to your vehicle unless (in the

case of Third Party Fire and Theft

policyholders) damage results from ﬁre

and/or theft.

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UK Emergency Breakdown Service

Who Pays?

Following mechanical breakdown of your

vehicle anywhere in the United Kingdom,

we will arrange for the nearest suitable

repairer to attend your vehicle and attempt

to restore mobility.

If your vehicle cannot be repaired in a

reasonable period during the day that the

breakdown occurs, we will arrange for:

n Up to two telephone messages to

be forwarded to explain your delay of

cancellation of the journey

n Recovery of your vehicle and passengers

to the nearest garage or destination

n Accommodation if an overnight stay is

necessary while repairs are completed

n Transfer for the driver and all passengers

in the vehicle either to return home or

to the intended destination by the most

suitable means.

WE will arrange the service and tell you in

advance of the level of charges required by

the breakdown operator. The exact cost for

completing the work cannot be calculated

in advance.

YOU are responsible for the direct payment

to the recovery operator and to other

suppliers for their costs and fees for

goods of services supplied.

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IMPORTANT

AXA Assistance will not operate if

your Vehicle is:

n Carrying more passengers or towing a

greater weight than those for which

it was designed or is being driven

unreasonably or on unsuitable terrain

n Disabled due to an inadequate repair

having been carried out during the

same journey unless approved by

AXA Assistance

n Not regularly serviced or if any defective

parts discovered are not replaced as

soon as possible.

AXA Assistance will not pay for:

n The costs that are necessary to repair your

Vehicle following breakdown. These costs

must be settled by you or the driver direct

with the repairer

n Any consequential loss arising from any

act in the execution of assistance services

provided

n Any cost recoverable under any other

policy of insurance or under the services

provided by any motoring organisation

n Any expenses which would have been

incurred in the normal course of the

journey.

For full details, please refer to your

policy document.

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AXA European Assistance

Full details of this service and who qualiﬁes

are contained in your Travel Pack, which

is available from your local AXA Insurance

branch.

Following an accident to or breakdown

of the insured vehicle, AXA Assistance will

arrange and pay as necessary for:

n Vehicle recovery to the UK

n Towing and emergency repairs

n Provision and transport of spare parts

(excluding cost of parts)

n Repatriation of driver and passengers

following accident or breakdown

n Allowance to continue journey

n Hire car if policyholder’s car is lost, stolen

or damaged in the 7 days prior to

departure

n Provision of chauffeur if the only driver

is ill

n Legal defence and claims recovery service

(including uninsured losses)

n Medical expenses cover

n Repatriation of ill or injured persons.

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How to use your AXA Assistance Card

Simply telephone the number on the card,

any day at any time, and be ready to provide

the following information:

n State the service you require

n Your name

n AXA Insurance Policy Number

n Vehicle make and model

n Exact location of your vehicle.

PLEASE WRITE YOUR NAME AND

POLICY NUMBER ON YOUR CARD

NOW – THESE APPEAR ON YOUR

CERTIFICATE OF MOTOR INSURANCE.

ENSURE THAT ALL NUMBERS AND

LETTERS ARE SHOWN IN THE ORDER

IN WHICH THEY APPEAR.

KEEP THIS LEAFLET

IN YOUR VEHICLE

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What to do if you are involved in a

Road Trafﬁc Accident

Keep calm – accidents can happen, even

to the safest and most considerate drivers.

Take a Note as Quickly as Possible of:

n The name and address of the other

driver(s). If the other vehicle is owned by

someone else, make sure you have the

owner’s details too

n The other driver(s) type of car and

registration number, and their insurer’s

name, address and policy number

n The names, addresses and telephone

numbers of as many independent

witnesses as possible. Remember, a

person travelling in your car cannot

normally be regarded as an independent

witness, so ask passers-by

n The date, time and location of the

accident

n How the accident happened

n The weather and road surface conditions

n Any signals made by you and the other

driver(s)

n What was said by you and other people

n The extent of damage caused to other

vehicles and property, and any injuries

incurred

n The name, number and police station of

any ofﬁcer attending

n Remember, the more information you

can supply the easier it will be for us to

deal with the matter.

TAKE ADVANTAGE OF THE

AXA ASSISTANCE SERVICES – THEY WILL

HELP YOU IN AN EMERGENCY

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Take advantage of the

AXA Assistance services –

they will help you in an

emergency

cut off

DO NOT

PRINT THIS

FLAP INSIDE BACK COVER

MAGENTA LINE ON CARD

INDICATES KISS CUT

FLAP INSIDE BACK COVER

WIDTH 80MM

AXA

Assistance

Call free on

0800 269661

BROKEN WINDSCREEN?

ACCIDENT?

BREAKDOWN?

AXD-WM0214R-T-A-135450.indd 12 19/04/2017 11:17

cut off

DO NOT

PRINT THIS

FLAP INSIDE BACK COVER

WIDTH 80MM

Policyholders with

Comprehensive cover must

pay £50 contribution towards

replacement glass.

Third Party Only and Third

Party Fire & Theft

policyholders must pay for

the total cost of replacement

POLICYHOLDER

POLICY NO.

Full details of your AXA Assistance package are given

in your leaﬂet.

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AXA Assistance

AXA Insurance UK plc

Registered in England No 78950.

Registered Ofﬁce: 5 Old Broad

Street, London EC2N 1AD. A

member of the AXA Group of

Companies. AXA Insurance UK plc

is authorised by the Prudential

Regulation Authority and regulated

by the Financial Conduct Authority

and the Prudential Regulation

Authority. Telephone calls may be

monitored or recorded.

WMO214R/T-A (04/2017) (135450)

BROKEN WINDSCREEN? ACCIDENT? BREAKDOWN?

Call free on

0800 269661

Any day, any time

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